Refund policy

4-Day Return Policy for Jewelry

At Alira, we take pride in the quality and craftsmanship of our jewelry. If for any reason you are not fully satisfied with your purchase, we offer a 4-day return policy from the date of delivery. Please read the following guidelines to ensure a smooth return process:

Return Eligibility

  • Returns must be requested within 4 days of delivery.
  • Jewelry must be unworn, in its original condition, and with all original tags, packaging, and receipts included.
  • For hygiene and safety reasons, earrings, body jewelry, or any items that have been altered, resized, or engraved are non-returnable.
  • Returns will only be accepted for items that are in new, resalable condition.

How to Return an Item

  1. Contact Us: Reach out to our customer service team at alirajewellery1@gmail.com  within 4 days of receiving your jewelry. Please include your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, we will send you a Return Authorization (RA) number along with return instructions.
  3. Packaging: Carefully package the jewelry, including all original tags, boxes, and receipts. Items must be securely packed to avoid damage during transit.
  4. Shipping: Ship the item back to us using a trackable shipping method. We recommend purchasing shipping insurance to protect the value of the jewelry during the return process.

Return Shipping Costs

  • The cost of return shipping is the responsibility of the customer, unless the item is defective or we sent the wrong item.
  • Please note that we are not liable for lost or damaged returns, so we strongly suggest using a trackable and insured shipping service.

Refunds

  • Once we receive and inspect your returned item, we will process your refund to the original payment method.
  • Refunds will be issued within 5-7 business days after the item is received.
  • Please allow 3-5 business days for the refund to appear in your account, depending on your payment provider.

Exchanges

  • We currently do not offer direct exchanges. If you would like a different size, style, or item, please return your original jewelry for a refund and place a new order.

Damaged or Defective Items

  • If your jewelry arrives damaged or is defective, please contact us immediately at alirajewellery1@gmail.com and we will resolve the issue at no extra cost to you.